Updated at January 29th, 2026

Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms
are referenced, are strictly defined as:

● Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Detutu Media, which is responsible for your information under this Return & Refund Policy.
● Customer: Refers to the company, organisation, or person that signs up to use the Detutu Media Service to manage the relationships with your consumers or service users.
● Device: any internet-connected device such as a phone, tablet, computer or any other device that can
be used to visit Detutu Media and use the services.
● Service: Refers to the service provided by Detutu Media as described in the relative terms (if available)
and on this platform.
● Website: Detutu Media’s site, which can be accessed via this URL: https://detutumedia.com
● You: a person or entity that is registered with Detutu Media to use the Service.

Return and Refund Policy

Thank you for choosing Detutu Media. We value your trust and are committed to providing high-quality professional services throughout your engagement with us.

As with all professional service agreements, specific terms and conditions apply to transactions with Detutu Media. By placing an order or making a purchase, you acknowledge and agree to these terms, along with Detutu Media’s Privacy Policy.

Due to the nature of our services, all sales are final. Once a service has been purchased, it is non-refundable, including in cases of dissatisfaction or change of mind.

Refunds

At Detutu Media, we are committed to delivering high-quality professional services to every client. Each service engagement is carefully reviewed and prepared to ensure it aligns with agreed objectives and standards.

Because our offerings are service-based and often involve strategy, planning, time allocation, and execution, refunds are not provided once work has commenced or resources have been allocated.

In rare cases where Detutu Media is unable to proceed with a service due to internal constraints or unforeseen circumstances, clients will be notified promptly. If payment was made in advance and no work has begun, a refund may be issued at our discretion after internal review.

Detutu Media is not liable for outcomes affected by third-party platforms, media outlets, shipping providers, or external factors beyond our control.

We follow strict internal policies to ensure transparency, efficiency, and consistent service delivery.

• All services purchased are non-refundable once work has commenced or resources have been allocated.
• Services are non-transferable and may not be resold.
• Payments made for services are final and apply only to the agreed scope of work.
• We do not offer cancellations or refunds for completed or in-progress services.

Service Exchanges

• In the event that Detutu Media is unable to deliver a specific service as agreed, we may offer a replacement service of comparable value and scope.
• Replacement services may include alternative media placements or publications of similar relevance and reach.
• Exchanges are provided at Detutu Media’s discretion and do not constitute grounds for a refund.

International Clients

• International service engagements are subject to the same non-refund and exchange terms.
• Once a service has commenced, it cannot be cancelled or refunded.
• Clients experiencing issues are encouraged to contact our support team promptly for review.

Your Consent

By using our website, registering an account, or purchasing any service from Detutu Media, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy and its terms.

Changes to This Policy

Detutu Media reserves the right to update or modify this Return and Refund Policy at any time to reflect changes to our services or business practices. Any updates will be posted on this page unless otherwise required by law. Continued use of our services after such changes constitutes acceptance of the revised policy. If you do not agree with the updated terms, you may discontinue use of our services.

Contact Us

If you have any questions or concerns regarding this policy or a service you have purchased, please contact us or email us at contact@detutumedia.com so we can review the matter.